every easygro purchase that you make is guaranteed 100%.
If you are not satisfied, let us know and we will take good care of you!
If you are the original end-user or purchaser of the Easygro products, your purchase is eligible for return or replacement subject to the following conditions:
• If an incorrect product was delivered to you, i.e. the product does not match the item description mentioned on the website or wrong product is delivered.
• If the product you receive has a genuine quality or manufacturing defect.
• If you have provided an incorrect or incomplete shipping address, or if there are three failed delivery attempts by our shipping agency or the recipient refuses the package.
If your purchase meets the above mentioned criteria, please email us at easygardens@easygro.in within 48 hours of delivery with the following information:
• Order number
• Delivery address
• Specify the reason for the return, and in case of defective or incorrect product, please send us an image of the item in your mail.
Unfortunately, we will not be able to consider any emails or images sent after 48 hrs of the delivery. If there is a genuine defect in the product, we'd be happy to exchange your product with a replacement or refund your order amount.
If you find that the package has been tampered, please do not accept the item and handover the package back to the delivery person before signing the POD(Proof of Delivery). Please allow two to three weeks for us to process your return. It might take an additional billing cycle for your issuing bank to list the credit on your credit card statement.
easygro products purchased through other retailers must please be returned in accordance with their respective returns and refunds policy. For questions about returns, exchanges and customer service, write to us at easygardens@easygro.in with your order details.
